Delivery & service

Everything sold on mylven.com is digital. Nothing is posted. This page describes how MYLVEN LTD delivers what you buy.

Where your code appears

When an order is completed, its slip opens. Each code is placed on that slip, hidden until you choose “Reveal”, and a copy is sent to the delivery e-mail you entered. Your slips stay in the Yours section of your account, so you can find a code again later.

When it appears

Most codes are released by our distributor as soon as the order is paid, and appear on the slip straight away. Some are released later. While a code is being prepared, the slip says so and refreshes itself when it arrives. If a code cannot be supplied, the slip shows that its price has gone back to your balance.

Before you buy

• Check the platform (for example Steam, Xbox or PlayStation) and the region shown on the product page. A code for one region may not activate in another.
• Some pieces need an existing account with the platform or service. The activation steps on the product page say so.
• Gift cards and top-ups are in the currency printed in their name.

Activating

Follow the activation steps on the product page or on the publisher’s site. If a code is refused, do not try it repeatedly — contact us with the slip number and the message shown, and we will check it. Our commitments on timing are in the service level agreement.