Refunds

This policy explains when MYLVEN LTD replaces or refunds a purchase made on mylven.com, and how unspent balance is returned. It adds to your rights under consumer law; it does not take any away.

Codes that do not work

If a code is invalid, already used, for a different product, or cannot be activated on the platform and in the region shown on the product page, we will replace it or refund its full price. Tell us through the contact form with your slip number and the message the platform showed. We check the code with our distributor and, once the fault is confirmed, either deliver a working code or return the price to your balance — your choice where both are possible.

Codes that never arrive

If a code you paid for cannot be supplied, its price goes back to your balance automatically and your slip shows the refund. You do not need to ask.

When a refund is not possible

Once a working code has been delivered with your consent, the purchase cannot be cancelled simply because you changed your mind: a code can be copied the moment it is shown, so it cannot be “returned”. The same applies when a code is refused only because it was bought for a region or platform other than the one stated on the product page, or after it has been redeemed to an account.

Refunding your balance

Money you have added to your balance and not spent is yours. Ask us at any time and we refund it to the card it came from. Refunds to cards are made in the original amount; the time they take to appear depends on your bank, usually a few working days.

Chargebacks

Please write to us before you dispute a payment with your bank — it is almost always quicker. If a chargeback is opened, we may pause the account until it is settled, so that the same money is not returned twice.

How to ask

Use the contact form or write to [email protected]. Include the slip or top-up reference. Timings we commit to are listed in our service level agreement.